Privacy Policy

ParkPay, a service provided by Starfish Web Ventures Ltd ("Company," "we," "us," or "our"), is licensed for use by the Bahamas National Trust. The ParkPay platform is accessible through www.payexumapark.org (hereafter referred to as "Service").

This Privacy Policy is intended to inform you about how we manage, protect, and disclose information collected during your interaction with our Service. By accessing and using our Service, you consent to the collection, use, and sharing of information in accordance with this policy.

ParkPay, developed by Starfish Web Ventures Ltd and licensed by The Bahamas National Trust, is dedicated to ensuring your privacy and safety during your interaction with our services. This policy outlines how we handle and protect the information you provide us.

Information Collection

When using ParkPay, you are required to provide important personal information such as your name, telephone contact, email address, and vessel information. This information along with the rest that we collect during registration or checkout are used to make communication with you more personal, and to improve your experience when using our website.

Only authorized employees of the Bahamas National Trust are allowed to view and access this account information. All information collected will be used ONLY for the following purposes:

• Record keeping.
• Processing your stays & bookings.
• To help improve the company’s products and services.
• Forwarding of the company’s new products, promotions, or other information offered by us or by our authorized third-party affiliates; which we feel you will find useful.
• Market research purposes.

There may be instances when ParkPay provides your personal data to a third-party payment processor. However, this is done only to ensure the hassle-free payment of your current balances. Companies who are given your personal information are required to keep this data confidential and secure, and can only use it based on their agreement with us.

Additionally, we do not collect or store credit card or payment information. We use a third-party payment gateway, First Atlantic Commerce, to process payments made to us via a secure Hosted Payment Page that is hosted and managed by FAC. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers.

Please note that First Atlantic Commerce's use of your personal information is governed by their privacy policy, which can be found on their website. We encourage you to review their policy to understand how your information is being handled and protected.

Security

In providing the ParkPay service, Starfish Web Ventures Ltd regularly inspects it’s systems and data to ensure you get the best service possible. To prevent your account and information from being compromised, we have integrated electronic and managerial procedures to protect the data collected online. All account information is stored in a secure database which is maintained and monitored closely by our personnel.

We do not collect or store credit card or payment information. Instead, First Atlantic Commerce provides a secure hosted payment page with tokenization capabilities, where you can enter your payment information directly. Tokenization is a process that replaces sensitive card information with a unique identifier or token, further enhancing the security of your transactions. This method ensures that your sensitive card information is submitted through a secure channel and is not stored on our systems. The hosted payment page is fully PCI compliant, adhering to the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security standards designed to protect cardholder data and reduce the risk of data breaches.

Should any unauthorized action against our data and systems take place, we will conduct the necessary investigations with the intent of prosecuting or taking civil proceedings against those responsible, and to recover and fix any form of damage.

Confidentiality and Disclosure of Information

Both the Bahamas National Trust in licensing/operating ParkPay and Starfish Web Ventures Ltd in developing/providing the ParkPay service considers the personal records of our clients and all other information provided by them as confidential. As such, we will not divulge this information to any third-party other than those listed as our authorized affiliates. However, we may disclose information - if legally required by the appropriate authorities - to comply with any government regulation or request to assist in the investigation of suspected fraud or any other potential threat.

The Bahamas National Trust and Starfish Web Ventures Ltd do not disclose, sell, or rent any personal information received from our clients to any unauthorized third party. We also do not use your email address for unsolicited mail. Emails and other forms of communication sent by the company will solely be in connection with the provision of the agreed services and products.

User Data Deletion

We recognize the importance of your right to control your personal information. In accordance with applicable data protection laws and regulations, you have the right to request the deletion of your personal information that we hold.

To request the deletion of your personal information, please contact us at parkpay@starfishwebventures.com. Upon receiving your request, we will verify your identity and review the request to ensure that it meets the applicable legal requirements. Please note that there may be circumstances in which we are unable to delete your personal information entirely, such as when:

1. Retention is necessary to complete the transaction or provide the service you have requested.
2. Retention is required to comply with legal obligations, resolve disputes, or enforce our agreements.
3. Retention is needed for our legitimate business purposes, such as fraud prevention or maintaining the security of our systems.

In cases where we cannot delete your information entirely, we will inform you of the specific reasons and any available options. Once the information is no longer needed for the purposes for which it was retained, we will securely delete or anonymize your personal information to ensure your privacy is protected.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us at parkpay@starfishwebventures.com.